TPS Data Cleansing Services

Before submitting your data for TPS screening, ensure your telephone numbers are in a standard format without special characters or spaces. Common formats like CSV or Excel files are accepted. It’s helpful to include a unique identifier for each record to make it easier to update your database after screening.

All data submitted for TPS screening must be handled in accordance with GDPR requirements. Our secure transfer protocols use encryption both in transit and at rest. We maintain strict access controls and automatically delete your data once screening is complete and results are delivered to you.

No, both mobile and landline numbers are screened against the same TPS register. The TPS database contains both types of numbers, and the screening process is identical. However, it’s worth noting that mobile numbers are becoming increasingly common on the TPS register.

While TPS screening checks numbers against the official TPS register, suppression is a broader process that can include checking against multiple databases including deceased records, gone-aways, and custom do-not-call lists. Both processes help maintain data quality, but TPS screening is specifically required by law.

UK law requires that you screen your telephone numbers against the TPS register every 28 days. This requirement ensures you’re working with the most current data, as people can register their numbers with TPS at any time. Regular screening helps protect your organisation from potential complaints and fines.

TPS (Telephone Preference Service) applies to individual consumers, sole traders and partnerships, while CTPS (Corporate Telephone Preference Service) covers corporate bodies, limited companies and other business entities. In Scotland, partnerships are excluded from TPS checks but are covered under CTPS legislation.

Yes, you can call existing customers who are registered with TPS if they have given explicit consent to receive marketing calls from your organisation. However, you must have clear evidence of this consent, and it’s important to maintain accurate records of when and how this permission was granted.

The Information Commissioner’s Office (ICO) can impose fines of up to £500,000 for organisations that fail to comply with TPS regulations. Additionally, non-compliance can result in reputational damage and loss of customer trust. The ICO investigates complaints and takes enforcement action based on their findings.

The actual screening process is typically very quick, often completed within hours depending on the size of your database. However, you should allow time for secure data transfer and implementing any necessary changes to your contact lists based on the screening results.

You’ll need to provide the telephone numbers you wish to screen, including both landline and mobile numbers. While additional information isn’t required for the screening itself, maintaining associated customer data helps with proper record keeping and compliance management.

This is why regular 28-day screening is required. If someone registers with TPS after your last screening, you won’t know until your next check. This is one reason why maintaining a regular screening schedule is crucial for compliance.

TPS screening is specific to UK telephone numbers. However, if you’re calling internationally, you should be aware of and comply with the relevant do-not-call regulations in those countries. Many nations have their own versions of TPS that must be respected.

If you inadvertently call a TPS-registered number, apologise to the individual, remove their number from your calling list immediately, and review your screening processes to understand how the oversight occurred. Document the incident and any remedial actions taken in case of future queries.

Keep detailed records of when screenings were conducted, how many numbers were checked, and the results of each screening. Store these records securely and ensure they can be easily accessed if required by regulatory authorities. It’s also advisable to maintain logs of any complaints received and how they were handled.